Our Return Policy in short
Return Policy

Please contact Butterfly Scents before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Butterfly Scents and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Butterfly Scents     suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Butterfly Scents will make a refund of eligible returns.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Butterfly Scents is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Butterfly Scents reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: paulahorrocks@sky.com


Should you wish to return your items, please send to-

Butterfly Scents

4 Newlands Road

Surfleet

Spalding 

Lincolnshire

PE11 4DT