Terms & Conditions in short
Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Butterfly Scents, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Butterfly Scents for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Butterfly Scents as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Butterfly Scents and Tictail and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Butterfly Scents to delete or correct the information held about you. By accepting the Butterfly Scents Conditions, you agree to the above.

Force Majeure

Events outside Butterfly Scents's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Butterfly Scents is released from Butterfly Scents's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


All products remain Butterfly Scents's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Butterfly Scents.

All transfers conducted through Butterfly Scents are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.


Butterfly Scents uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Butterfly Scents without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Butterfly Scents we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Butterfly Scents reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Butterfly Scents has the right to cancel the order and refund any amount paid in the best way. Butterfly Scents shall also notify the customer of equivalent replacement products if available.

Tictail AB is not responsible for any content, interactions or transfers made on butterflyscents.co.uk.

Privacy Policy

Our privacy policy describes how and when we collect, use, and share your information when you make a purchase from us, contact us, or use any of our services through facebook.com or our website www.butterflyscents.co.uk

This policy does not apply to the practices of third parties that we do not own or control, including Facebook and Tictail or any third party services you access through these websites . You can find their privacy policies on their own website.

1. To fulfil your orders, you must provide us with information (which you authorised Tictail to provide to me)- your name, email address, postal address, phone, payment information, and the details of the product that you’re ordering.

2. Why we need your information and how we use it.
We rely on a number of legal bases to collect, use, and share your information, including:
To provide our services to you- to fulfil your orders, to settle disputes, or to provide customer support.
If necessary, to comply with a legal obligation, court order or in connection with any legal claims. Such as retaining information about your purchases if required by tax law and as necessary for the purpose of our legitimate interests, as long as those legitimate interests are not overridden by your rights or interests. A) Providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improveour services; and B) Compliance with the Tictail Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Tictail Policy and Terms of Use.

3. Information sharing and disclosure
Information about our customers is essential to our business. We share your personal information for limited reasons and in limited circumstances, which are listed as follows:

Tictail, we share information with Tictail to provide you with our services and comply with our obligations under both the Tictail Policy and Terms of Use.
Service providers. We rely on third parties to perform and provide services to our shop, such as courier companies. We will share your personal information with these third parties, but only to be able perform the services they provide..
Compliance with the law. We may collect, use, retain, and share your information if we believe that it is reasonably necessary to: (a) respond to legal process or to government requests, (b) enforce our agreements, terms and policies, (c) prevent and address fraud and other illegal activity, security, or technical issues, or (d) protect the rights, property, and safety of our customers and others.

4. Data Retention
We shall retain your information for as long as necessary to provide you with our services, as described in our privacy policy. However, we may also be required to retain some information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We will generally keep your data for the following time period: 6 years.

5. Your Rights
If you reside in certain territories, (including the EU) you will have a number of rights in relation to your personal information. Whilst some of these rights apply generally, certain rights only apply in certain limited cases.

Access- You have the right to receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You have rights to change, restrict my use of, or delete your personal information. (Exceptional circumstances-where we am required to store data for legal reasons) we will delete your personal information upon request.
Object. You can object to (a) us processing your information based on our legitimate interests and (b) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to contact us:
For purposes of EU data protection law, I, Paula Horrocks, are the data controller of your personal information. If you have any questions or concerns, you may contact us on the following-
Butterfly Scents
Address: 4 Newlands Road, Surfleet, Spalding PE11 4DT
Email Address: paulahorrocks@sky.com
Phone Number: 07769257791
Last edited May  2018

All enquiries: paulahorrocks@sky.com